Perfect Storm

A very nice dissection of what happened at JetBlue in February. To summarize:

1. Management strangely fascinated by idea of planes stuck to tarmac by ice.
2. Sabre systems and Navitaire systems don't sit next to each other easily, claim other has cooties.
   
3. Attack of the SAP Consultants!
4. JetBlue ignoring the limitations set down by Navitaire system (who, it should be said, should have laid down the law a little more emphatically)
5. More Navitaire system limitations: passengers can't rebook without learning SQL and purchasing secret Navitaire passwords from Russian mob.
6. Serious system limitation in tracking baggage. No system, actually.

Good read.