Friday, August 25, 2006

Stress

Dalton, MA
Mile 1555

The feeling of suddenly being under a closing deadline is a strange one after so many months of just walking. It's amazing I used to spend every hour of my life under not one or two but scores of closing deadlines, each one flexible in either direction.

To be honest, I miss stress. Not the stress of meetings, but the stress- and reward- of doing a task well, under pressure, in less time than thought possible. It's what I call "good" stress. It makes life red-blooded and fun. In kung-fu movie terms, you start the day with five masked men trying to feed you into a Troy-Bilt chipper/shredder, and you end the day with one guy in a laundry hamper, one in the cement mixer (legs hanging out amusingly), and three on the messy end of the Troy-Bilt. You go home, wipe your pants off and get ready for the next day. Occasionally you have to put one of the masked men in your trunk to work on at home, but that's okay, then it's a revenge-kung-fu movie. You killed my free time! You're gonna die!

As everyone learns, however, doing things successfully under deadline leads to unpleasantness. In the surreal corporate world, if you are doing things quickly, you don't have much to do. Your tasklist quickly grows off the monthly calender and onto the multi-year calender. You have to decide which tasks to do half-ass, and which tasks to be done seventy-percent ass, and which ones to ignore completely. You have to decide which boss sits higher on the totem pole, and which boss everyone ignores. To do this, you get involved politically, to determine whose horse to tie yourself to. This is what I call "bad stress".

No matter how rewarding the job is, if there is too much bad stress in it, the job stops becoming rewarding very fast. This is because dealing with bad stress is something usually called "management". It's why managers make that mad money. When you are doing a job and find too much bad stress puddled around your feet, you start asking yourself, "Where in the hell are those high-priced janitors to clean this crap up?". Seven times out of ten you can see it's a lot less trouble to just stop working and wait for management to eat itself, since you'll get in trouble working on anything any one person assigns you.

In a lot of ways, an employee wants to work at a task just like he or she wants to work at an email application. The employee does not want to craft MIME, or hard code IP addresses, or solder wires, just to send an email. Similarly, an employee does not want to go to management meetings, finance meetings, operational meetings, and work Project Plans just so he can write ten lines of SQL. He just wants to do the job. Like a good email application, good management hides all the bad stress and lets an employee get on with his kung fu ass-kicking.

Making a good manager, however, is a lot more complicated than making a good email client. Being a good manager is probably something a lot more like being a good athlete than being a good coder, or artist, or writer. It's confidence, moxie. It's panache. It's some unquantifiable quality that we don't have a lot of these days, something no software can replicate, and which is detectable only by others with some of that same quality.

Leadership.

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